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Showing posts from November, 2009

Quality Management System

"Quality is never an accident, it is always the result of high intentions, sincere effort, intelligent direction and skillfull execution; it represents the wise choice of many alternatives"- William A. Foster
Quality as a concept first evolved during the Industrial Revolution. In olden days goods were made by artisans or craftsmen manually or by using simple levers.Meeting the quality specifications of the product was more of an art rather than science. During Industrial revolution the concept of "Mass production" began to meet the huge demand of market. This inturn lead to the usage of machinery and a team of skilled technicians who were specially trained for a particular process. Thus the quality of end product was the outcome of scientific and systematic approach of the technicians as a team who were trained and made to follow the procedures which were standardised. Later on pioneers in Total Quality Management such as Frederick Winslow Taylor and Henry Ford rec…